Eagle Heights Family Housing appreciates your interest in our Community. We believe we provide the best housing and service in our area and invite you to come by, see what we have to offer and talk to one of our staff, several of whom are also residents!
Contact us at your convenience with any other questions you may have, or for further clarification on any of the questions addressed below.
Above all, WELCOME TO EAGLE HEIGHTS. You’re going to love it here!
• If I clear quarters before deployment do I have priority on the wait list when I return?
No. The date you reapplied for housing is your new eligibility date and the date housing is needed is your availability date.
• If I currently live in housing on post do I need any additional information regarding my deployment?
Yes. Please leave a point of contact with a power of attorney in case there are any issues with the house, utilities, etc.
• What if I am a single parent and am deployed? Can I appoint someone to occupy my home to take care of my children?
Yes, but documentation is required for your file including an Exception to Policy document with point of contact information, a copy of the Special Power of Attorney, and paperwork demonstrating the temporary guardianship of your child/children to your appointee.
• What if I am deployed and my family wants to visit family for an extended period of time?
Your spouse must come into our office to fill out our Point of Contact form which lists phone numbers where he or she can be reached, as well as a local contact for emergencies.
• What do I do if my allotment for BAH has stopped for any reason?
Unless you've properly cleared your quarters the allotment will automatically start back up the next month. However, any past due rent for the month in which your allotment was stopped is due immediately. Payment can be made directly at the Dover Family Housing office. Please contact our office if this occurs.
• What if I decide to move off post before/during my deployment?
We require written documentation of your deployment status stating you are deployed for more than 60 days, as well as a proper 30-day written notice to vacate. If the service member is not available, the spouse will need a Power of Attorney to do this.
• What are the requirements for vacating quarters?
Submit a proper 45-day written notice prior to your lease expiration date. A 60 day written notice, which begins the first of the following month, is required before vacating quarters for any reason other than change in personal status, PCS, separation, retirement, deployment, etc. In the case of deployment, PCS, etc. contact our office at least 30 days prior to your expected departure date; we will assist you in the necessary steps to vacate housing.
• What happens if my name is called on the wait list and I am deployed?
Your spouse will need Power of Attorney in order to sign for quarters on post, start the allotment for BAH, and pay the prorated rent. Please make sure we have contact numbers for your spouse. Please also make sure your spouse knows how to contact and set up your transportation appointment.
• What is the process for the waiting list?
You may apply for housing when you have hard copy of orders in hand. At which point you are placed on our wait list based on your arrival date, grade, and the number of bedrooms for which you qualify. We will refer units as they become available.
• How will the Assignment process work?
You have two options--complete an application for housing at any Government Housing Management Office (HMO) online at www.doverfamilyhousing.com then fax a copy to the Dover HMO or visit the Dover Family Housing Office in person to apply.
• Can a family be moved from a three bedroom to a two bedroom if they only have one child?
No. Once settled in you will not be downgraded.
• What happens if my family size increases?
Visit the Dover Family Housing Management Office to request move between quarters (MBQ) to a larger unit. If a larger unit is not immediately available you will be placed on the proper wait list. Please be aware that moves of this type are at the service member’s expense. Neither Dover Family Housing nor the military will pay for the MBQ.
• Will I have to pay utilities for my home?
The Utility Allowance (UA) portion of your BAH will cover all or part of your electric and gas utilities depending on your family’s total usage. Trash and Recycling collection and Water and Sewer services are provided by Dover Family Housing at no cost to the residents.
• Are RVs and Boats permitted in Privatized Housing?
Parking of Recreational Vehicles (RV’s, boats, trailers, etc.) is not allowed within family housing unless the vehicle is being used for loading or unloading. Vehicle loading or unloading is limited to no more than 24 hours and must not obstruct traffic.
• Is there a maintenance program?
Dover Family Housing has on-site professional maintenance personnel to provide responsive care for every home. We ask residents to leave home repairs to these professionals by submitting a service request via our website.
• How will BAH work for families where both parents are military members?
Both members will receive BAH. The senior member will receive it at the with-dependent rate while the junior member will receive it at the without-dependent rate. Under current Department of Defense rules only the senior member's BAH at the with-dependent rate will be used to calculate the rent amount. The family may keep the BAH of the junior member.
• What does my rent include?
Your rent includes all normal monthly expenses for your home except electric and gas utilities.
• If my rent is late do I need to pay a late fee?
Yes, late fees apply for rent as well as all other charges that are not paid in a timely manner.
• How much is my rent?
Your rent is the BAH you receive minus the Utility Allowance. BAH is based on rank and area of assignment not on the size of the home.
• If I receive a promotion or demotion what is the amount of my rent?
Rent will only be increased or decreased when the annual rates change on January 1st of each year in conjunction with the establishment of the new BAH rates.
• What is the eviction policy?
Residents may be evicted for non-payment, egregious acts, or failure to follow Community Policies. The Command will be involved in ALL eviction proceedings.
• Will BAH be counted as income? Specifically, will it affect the cost of children's day care?
BAH is an entitlement and is not counted as taxable income. However, it will be included in gross income which means programs based on an individual's gross income may be affected.
• Who is responsible for answering my payment questions?
You may direct your questions to the Community Manager.
• The current year BAH amount for my grade and ZIP Code is less than I was getting last year--am I going to lose money?
No. BAH rate protection does not allow reductions in housing allowances as long as they maintain uninterrupted eligibility for BAH. If your duty assignment station, your rank, and your family status do not change you will always receive the higher BAH amount.
• Can I ever lose rate protection?
The following circumstances would be a change in your status that interrupts your eligibility for the allowance. First, if you are promoted or demoted, your BAH will be adjusted to and your rate protection resets for your new rank. Second, if your dependency status changes (from with dependents to without dependents, or vice versa) your housing allowance will be adjust to the new status and the applicable current BAH rate.
• Will rent be prorated if I move out other than the last day of the month?
The month will be divided into 30 equal periods despite the number of days in any given month. Rent is assessed only for the days you live in housing.
• How will I pay rent?
For Service Members in the Army, Navy, and Air Force, rent is paid by allotment. We utilize Military Assistance Corporation (MAC) to manage the allotment process. The BAH on your LES is an entitlement and is listed as a payment to Privatized Housing. The advantages of payment by Allotment are that (1) a Security Deposit is not required and (2) rent will be due in arrears. For example, BAH accrues in your account during January and January rent is due the 1st of February. For Service Members in the Marines payment by allotment still applies but they must also complete an Allotment Form (DD Form 2558) and forward a copy to their finance administrator. We also require a copy of the form for our files. For Service Members in the Coast Guard payment by allotment still applies but they must provide a completed Allotment Worksheet (CG PSC-2040) to their PERSRU Office to initiate rent allotment. We also require a copy of the PSC-2040 for our files.
• How does military housing privatization affect a service member's Basic Allowance for Housing (BAH)?
Privatization does not affect the amount of BAH that is paid to the service member. Prior to privatization service members did not receive BAH if they lived in military housing. Under the Military Housing Privatization Initiative all service members choosing to live in privatized military housing receive their BAH and use the BAH to pay the privatized housing provider. At Dover the monthly allotment payment will be automatically transferred to Dover Family Housing at the end of each month. This process is performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees.
• Foreign students do not receive BAH and can not utilize paying by allotment. How will foreign students pay their rent?
Foreign students will pay rent monthly by check or money order--made payable to Dover Family Housing LLC.
• Please explain more about the BAH entitlement and rent allotment.
The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, his/her rank, and the typical cost of Renter's Insurance. An allotment from the service member's account is setup upon lease signing to pay rent to Dover Family Housing.
